Refund policy

Return & Refund Policy

Last Updated: August 11, 2026

Thank you for shopping with us. We carefully inspect and pack our products before dispatch. As many of our products are handcrafted, artisanal, and decorative items, slight variations in colour, texture, finish, shape, or appearance may occur. These variations are a natural characteristic of handcrafted products and are not considered defects.

1. Returns & Exchanges

Our handcrafted and craft products are generally non-returnable and non-exchangeable.

Once an order has been delivered, we do not accept returns or exchanges due to:

Change of mind
Personal preference
Colour or appearance preference
Minor variations in shape, texture, finish, or size that are inherent to handcrafted products
Products that have been used, installed, altered, or damaged after delivery
Incorrect product selection by the customer

We request customers to carefully review the product description, dimensions, images, and specifications before placing an order.

2. Damaged or Incorrect Product

We accept return/replacement requests only in the event that:

The product is received damaged or broken, or
A completely different product is received from what was ordered.

For handcrafted and fragile products, it is important that any damage is reported promptly after delivery.

Unboxing Video Is Mandatory

A complete, continuous unboxing video is mandatory for any damage or wrong-product claim.

The video must:

Clearly show the sealed package from all sides before opening.
Show the shipping label/order label clearly.
Show the complete opening of the package.
Continue without cuts or interruptions until the product is completely removed from the package.
Clearly show the condition of the product and any damage.
Show all packaging material along with the product.

The video should be recorded from the beginning of the unboxing process until the product and its packaging have been fully inspected.

Important

If a complete and continuous unboxing video is not provided, we will not be able to accept or process a damage or wrong-product return/replacement request.

Photos alone may not be sufficient to establish whether damage occurred during transit or after delivery.

3. Reporting a Damage or Wrong Product

If you receive a damaged or incorrect product:

Please contact us within 24 hours of delivery.
Provide your order number.
Share the complete unboxing video.
Provide clear photographs of the product and packaging, if requested.

After reviewing the claim, we will determine whether the product qualifies for a replacement, return, or refund.

4. Refunds

If your return/refund request is approved, the applicable refund will be processed after the returned product is received and inspected, where a return is required.

The refund will be made to the original payment method or through the applicable payment process.

Refund processing time may vary depending on the payment provider or bank.

5. Replacement

Where applicable, we may offer a replacement for a damaged or incorrectly supplied product, subject to product availability.

If the same product is unavailable, we may offer an appropriate alternative or refund, as applicable.

6. Handcrafted Product Variations

Our products are handcrafted and may have natural variations in:

Colour
Texture
Pattern
Finish
Shape
Minor dimensions

These variations are part of the uniqueness and character of handcrafted products and will not be considered a defect or reason for return/refund.

Product images may also appear slightly different depending on lighting, photography, and the customer's screen settings.