Terms of Service

Last Updated: August 11, 2026

Welcome to our website. By accessing or using this website and purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before placing an order.

1. About Our Store

This website is operated by KPS Enterprise.

We offer a range of handcrafted, decorative, pooja, gifting, stationery, and other curated products. Product availability may vary from time to time.

For any questions regarding these Terms of Service, products, orders, or services, please contact us through our Contact Us page.

2. Use of Our Website

By using this website, you agree that:

• You will provide accurate and complete information when placing an order.

• You will not use the website for any unlawful or unauthorized purpose.

• You will not attempt to interfere with or disrupt the website or its services.

• You will not reproduce, copy, distribute, or commercially exploit website content without our prior written permission.

• You are responsible for maintaining the confidentiality of any account or login information associated with your account.

We reserve the right to refuse service, cancel orders, or restrict access to the website where we reasonably believe that the website or its services are being misused.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, prices, and other product information displayed on our website are accurate.

However, there may be minor differences between the product shown on the website and the actual product received due to:

• Photography and lighting conditions

• Screen/display settings

• Manufacturing or finishing processes

• Handcrafted production

• Natural variations in materials

• Batch-to-batch variations

Such minor differences do not necessarily constitute a product defect.

4. Handcrafted Products

Many of our products are handcrafted or artisan-made.

Because of the nature of handcrafted products, slight variations in:

• Shape

• Size

• Colour

• Texture

• Pattern

• Finish

• Surface appearance

may occur.

These variations are a natural characteristic of handcrafted products and contribute to their uniqueness. They are not considered defects unless the product is materially damaged or substantially different from the product ordered.

5. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit quantities

• Discontinue products

• Modify product specifications

• Remove products from the website

• Change prices

• Correct product or pricing errors

If an order is placed for a product that is unavailable, we may cancel the affected order and provide an appropriate refund for any payment already received.

6. Prices and Taxes

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices displayed on the website include applicable taxes, including GST, where applicable.

Shipping charges, if applicable, will be displayed at checkout or communicated separately before the order is confirmed.

For bulk, wholesale, corporate, or customized orders, pricing may differ from the prices displayed on the website.

7. Orders

Placing an order on our website constitutes a request to purchase the selected products.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication method.

An order is considered accepted once it has been confirmed by us for processing.

We reserve the right to cancel an order in circumstances including, but not limited to:

• Product unavailability

• Incorrect product or pricing information

• Suspected fraudulent activity

• Payment issues

• Incorrect or incomplete customer information

• Delivery restrictions

• Technical errors

If we cancel an order after receiving payment, the applicable amount will be refunded.

8. Payment

Payments may be made using the payment methods made available during checkout.

You agree to provide accurate payment and billing information.

Orders may not be processed until successful payment confirmation is received, except where a different payment arrangement has been specifically agreed upon.

9. Shipping and Delivery

We currently offer shipping across India.

Order processing and delivery timelines are estimates and may vary depending on the product, destination, courier service, and other circumstances.

For complete information regarding delivery, shipping charges, processing times, tracking, delays, and other shipping-related matters, please refer to our Shipping Policy.

10. Returns, Refunds and Exchanges

Our handcrafted and craft products are generally non-returnable and non-exchangeable, except where permitted under our Return & Refund Policy.

Returns, replacements, or refunds may be considered for eligible cases such as:

• Product received damaged

• Incorrect product received

• Missing items, where applicable

For damaged or incorrect-product claims, a complete and continuous unboxing video is mandatory.

If the required unboxing video is not provided, we may be unable to accept or process the claim.

Please refer to our Return & Refund Policy for complete details.

11. Order Cancellation

Orders may be cancelled only before they are processed or dispatched, subject to our Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible.

For complete details, please refer to our Cancellation Policy.

12. Bulk and Wholesale Orders

We accept enquiries for bulk, wholesale, reseller, corporate gifting, event, and other large-volume orders.

Bulk orders may be subject to:

• Minimum order quantities

• Customized pricing

• Different processing times

• Different shipping arrangements

• Advance payment requirements

• Product availability

Customers interested in bulk orders can contact us with their product requirements and quantities to receive a customized quotation.

Bulk orders may be subject to separate terms agreed upon between the customer and us before confirmation of the order.

13. Customized or Made-to-Order Products

Customized or made-to-order products may have different processing times and may not be eligible for cancellation, return, exchange, or refund once production has started, except where required due to damage, defect, or incorrect fulfillment.

Any special terms applicable to a customized order will be communicated before the order is confirmed.

14. Digital Products

Where digital products are offered on our website, such as downloadable PDFs or other digital content, the product description will specify the nature of the digital product and applicable delivery method.

Due to the nature of digital products, orders may generally be non-returnable and non-refundable once the digital product has been delivered, accessed, or downloaded, except where required by applicable law or where the digital product is defective or incorrectly supplied.

15. Intellectual Property

All content available on this website, including but not limited to:

• Product photographs

• Product descriptions

• Text

• Graphics

• Logos

• Designs

• Website layout

• Videos

• Branding

is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially use our content without prior written permission.

16. User-Submitted Content

If you submit reviews, photographs, feedback, comments, or other content to us, you agree that we may use such content for legitimate business and promotional purposes, subject to applicable law.

You must not submit content that is unlawful, misleading, defamatory, abusive, offensive, or infringes the rights of another person.

17. Third-Party Services

Our website may use third-party services such as:

• Payment gateways

• Courier and logistics providers

• Analytics services

• Marketing services

• Communication platforms

• Other technology or service providers

Your use of certain services may also be subject to the terms and privacy policies of those third parties.

We are not responsible for the independent actions, policies, or availability of third-party services.

18. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available without interruption

• Error-free

• Free from technical issues

• Free from viruses or other harmful components

Website availability may occasionally be affected by maintenance, technical issues, hosting problems, or circumstances beyond our control.

19. Limitation of Liability

To the extent permitted by applicable law, we shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Our liability, where applicable, shall generally be limited to the amount paid by the customer for the affected product or order, subject to applicable law.

Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited.

20. Events Beyond Our Control

We will not be responsible for delays or inability to fulfill an order caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Severe weather

• Government restrictions

• Strikes

• Transportation disruptions

• Courier disruptions

• Fire

• Flood

• Technical failures

• Other unforeseen events

We will make reasonable efforts to inform customers and minimize the impact of such events.

21. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

Please review our Privacy Policy before using our website or placing an order.

22. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will become effective when the updated version is published on this website.

The date shown at the top of this page indicates when the Terms were most recently updated.

23. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or purchases made through this website shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.

24. Contact Us

If you have any questions regarding these Terms of Service, our products, orders, or policies, please contact us through our Contact Us page or the contact details provided on our website.

KPS Enterprise
India

Contact: Please use the contact details provided on our Contact Us page.