Shipping policy

Shipping Policy

Last Updated: August 11, 2026

We carefully pack every order to ensure that your products reach you safely. As many of our products are handcrafted, decorative, and fragile, additional care may be taken during packaging and dispatch.

1. Shipping Availability

We currently offer shipping across India.

Delivery availability may vary depending on the delivery location and courier service coverage.

2. Shipping Charges

Free shipping is available across India on eligible orders, unless otherwise mentioned on the product page.

Any applicable shipping charges will be clearly displayed at checkout before the order is placed.

For bulk or wholesale orders, shipping charges may vary depending on the order quantity, package size, weight, and delivery location. These details will be communicated separately while providing the bulk-order quotation.

3. Order Processing Time

Orders are generally processed and dispatched within 2–4 business days after the order is successfully placed and payment is confirmed.

Handcrafted or made-to-order products may require additional processing time. If additional time is required, we will communicate the expected dispatch timeline to the customer.

Business days do not include Sundays or public holidays.

4. Estimated Delivery Time

After dispatch, orders are generally delivered within approximately:

3–7 business days, depending on the delivery location and courier service.

Delivery to remote or certain service-restricted locations may take longer.

Please note that delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, natural events, strikes, or other circumstances beyond our control.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared with you through the email address or mobile number provided during checkout.

You can use the tracking information provided to check the status of your shipment.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat/Building number

  • Street/Area

  • City

  • State

  • PIN code

  • Valid mobile number

We are not responsible for delays or failed delivery caused by an incorrect, incomplete, or inaccurate address or contact information provided by the customer.

If a shipment is returned to us because of an incorrect address, customer unavailability, or repeated failed delivery attempts, additional shipping charges may apply for re-shipping the order.

7. Delayed or Failed Delivery

Although we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier operational issues

  • Transportation delays

  • Strikes or disruptions

  • Remote-location delivery restrictions

  • Incorrect or incomplete address

  • Customer unavailability

We will assist in coordinating with the courier wherever possible, but we cannot guarantee delivery on a specific date unless explicitly confirmed.

8. Damaged Package at Delivery

If the outer package appears severely damaged, opened, torn, or tampered with at the time of delivery, we recommend that you:

  • Take photographs/videos of the package before opening it.

  • Record a complete, continuous unboxing video while opening the package.

  • Check the product and packaging carefully.

  • Contact us immediately if the product is damaged or incorrect.

Please refer to our Return & Refund Policy for the requirements applicable to damaged or incorrect products.

A complete and continuous unboxing video is mandatory for any damage or wrong-product claim.

9. Partial or Missing Items

If you believe that an item or part of your order is missing, please contact us within 24 hours of delivery with your order number and supporting photographs/video.

We will review the shipment and assist you accordingly.

10. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their operational policy.

If the customer is unavailable or refuses/does not accept the shipment, the courier may return the package to us.

Any additional shipping cost for re-dispatching a returned shipment may be payable by the customer.

11. International Shipping

At present, we do not offer international shipping unless specifically agreed for a particular order.

For international or bulk requirements, please contact us for availability and a customized shipping quotation.

12. Bulk & Wholesale Orders

For bulk, wholesale, corporate gifting, event, or reseller orders, shipping arrangements may differ from regular orders.

Please contact us with:

  • Product details

  • Required quantity

  • Delivery location

  • Required delivery timeline

We will provide a customized quotation including applicable shipping charges and estimated delivery timelines.

13. Contact Us

If you have any questions regarding your order or shipment, please contact us through our Contact Us page or the contact details provided on our website.

We are happy to assist you with your order and delivery-related queries.